Frequently Asked Vehicle Shipping Questions

Get answers to the most commons questions about vehicle shipping and the transportation process.

• When will my vehicle be picked up?
• When will my vehicle be delivered?
• Can I track the progess of my shipment online?
• Is my vehicle insured during transport?
• How do I pay for my auto shipping?
• Does someone have to be present for pick-up and delivery?
• Can I put personal items in my vehicle?
• How do I get a quote for shipping my vehicle?
• How far in advance should I schedule my transport?
• Where will my car be picked up and delivered?

Q: When Will My Vehicle Be Picked Up?

A: On average, for a standard shipment it will typically take one to seven business days from the time your booking has been received to locate a carrier and schedule a time for pick-up. Expedited services are available for rush shipments and time sensitive transports.

Q: When Will My Vehicle Be Delivered?

A: Based on mileage, once your vehicle has been picked up, it will typically be delivered within anywhere from one to ten days. Check out our estimated transit times for a detailed view of approximate delivery times.

Q: Can I Track The Progess Of My Shipment Online?

A: Yes. Online tracking is available to you 24 hours a day and is updated in real-time. Upon scheduling your shipment, you will receive a unique booking number that will allow you to track the status of your shipment online anytime.

Q: Is My Vehicle Insured During Transportation?

A: Your vehicle will be insured against in-transit damage caused by carrier negligence or equipment failure by the assigned auto shipping or car transport truck. These auto shipping and car transport trucks, by law, carry a minimum of $750,000 public liability insurance.

Q: How Do I Pay For My Auto Shipping?

A: Visa, Master Card, American Express, Discover, electronic transfer, personal checks, money orders, or company checks will be accepted for deposit or full pre-payment. If there is a balance due upon delivery, the auto shipping and car transport carrier will accept cash, cashiers check, postal money order, or official bank check ONLY.

Q: Does Someone Have To Be Present For Pick-up And Delivery?

A: Yes, there must be someone present to accept the vehicle, provide keys and sign an inspection report. This person can be anyone over the age of 18.

Q: Can I Put Personal Items In My Vehicle?

A: We advise you not to, as personal items are not insured if they are damaged or reported missing. If you decide to pack personal items inside your vehicle, it must not exceed 75 lbs. and must be kept in the trunk or back seats (below the window line).

Q: How Do I Get A Quote For Shipping My Vehicle?

A: You can either click here and get a free instant online quote or call us at (877) 221-5521 to receive a quote from a transport pricing specialist.

Q: How Far In Advance Should I Schedule My Transport?

A: The farther in advance you schedule your shipment, the more likely we will be able to meet the time requirements you desire. For best results, try to schedule your transport at least 2-3 weeks in advance.

Q: Where Will My Vehicle Be Picked Up And Delivered?

A: The auto shipping or car transport driver will get as close to your door as he can legally and safely get. Many cities have restrictions on large trucks that prohibit them from driving into some residential areas. Transport trucks are large and need lots of room to maneuver and turn around, so if access to the pickup or delivery location is restricted by narrow streets, low-hanging trees or tight turns, the driver may ask that you meet the truck at a large parking lot nearby, such as a grocery store.